When To Replace Your Telephone System
No matter which industry you work in, you must communicate effectively with your colleagues, customers, and clients. As such, your company’s telephone system plays a crucial role in your success.
Why is your Company’s Telephone System Important?
While studies show that some consumers prefer to communicate over text or email, “91% say they prefer brands offering them the choice to call or message.” As a result, it’s important that your company’s telephone system runs smoothly, enabling you to better connect and communicate with your customers. This way, they can quickly get their questions answered, improving their perception of your brand.
However, your telephone system also works to ensure your business runs as smoothly as possible by making it easier for employees to connect with each other. This is especially true if your employees are working remotely. After all, it’s often much easier to convey a message through a conversation than in a series of emails.
As such, whether you work remotely or in the office, you must invest heavily in Business Telephone Systems.
When to replace your telephone system.
Ideally, you should update your telephone systems whenever they show signs of becoming outdated or a drop in call quality. After all, these technical issues could actually stand in the way of effective communication instead of making it easier.
However, you should also ensure that you’re using the right telephone system for your business, as there are many different systems to choose from:
- Key Systems
- PBX Systems
- VoIP Systems
For example, Key Systems are designed for companies that need less than ten phone lines. While this may have been fine when your business is in its infancy, it may no longer be suitable – especially if you’re receiving more calls than ever before. After all, this could mean that client and customer calls are getting ignored entirely, which could encourage them to take their custom elsewhere instead of supporting your brand. For example, a recent report found that “60% of callers wouldn’t wait on hold for more than a minute.”
If you’ve recently introduced a hybrid working schedule (or your team works entirely from home), then you may want to replace your current telephone system with a VoIP System – which is much easier for users to manage and access from the comfort of their own home.
A VoIP (Voice over Internet Protocol) System uses the Internet rather than traditional telephone lines to make calls. Users can connect to the VoIP system from a range of devices, such as laptops, mobiles, and tablets. This way, your team can easily answer customer or client calls or speak to their colleagues no matter where they may be in the world. This means fewer missed calls between customers, clients, and colleagues, as it makes it easier than ever to reach out and communicate effectively.
Not only will upgrading your phones to a VoIP System allow for smoother communication among a remote workforce, but it’s also more cost-effective. After all, you only need to pay for the broadband connection. As such, it’s an excellent choice for business owners who need to upgrade their systems but are working with a tight budget.
How much does a business phone system cost?
The telephone system cost will vary depending on which type of system you use or the number of calls you need to make within a given time frame. However, we offer the best VOIP phone system for small businesses – with the best prices to match. After all, when setting up a VoIP system, you forgo a lot of the traditional costs associated with managing a traditional phone line, as you simply only have to pay for your broadband or internet connection. As such, it’s a great way to keep your costs down!
Get in touch to find out more!
Whether you’re looking to invest in a VoIP phone system for small businesses or are looking for other ways to upgrade your practices – such as by investing in the cheapest card machine to facilitate speedy payments – we’re here to help.
We’d be happy to answer any questions you may have and will also be able to provide you with expert advice and support when deciding which business phone system is suitable for your company. This way, you can rest easy knowing that your business is on the right track and that you’ll never miss another important call!